New Image (1002 reviews)

Comment

I went in on the 25/4 to have a blonde balayage done, on naturally blonde hair. Prior to the visit, I had a phone conversation to discuss what I wanted to achieve during the treatment. The service itself was reasonable. John was friendly and offered me tea/coffee. John told me that he would do a blonde foil and a darker foil to add depth. After rinsing out my foils John told me that my hair would look darker to start with then lighten over the next few weeks. While wet, I could see that my hair was so dark, which hardly improved upon being dried. John blow dried and curled my hair, twisting around the darkest parts so they weren’t visible. When I got home, I washed and dried my hair and was horrified to find huge brown streaks right at the front. The overall look was very dark and zebra like, certainly not a blonde balayage. With my engagement party on Sunday I went into a panic!! I went back the next day to discuss and was pleasantly surprised at how lovely the staff were about me being unhappy. They offered immediately to lighten the dark streaks and break up the zebra stripes. Although my hair is significantly improved, it is still far from what I asked for and I now have orange streaks around my face! I have never used dark colours in my hair and am devastated that this wasn’t an easy fix, I’m now stuck with dark hair for awhile as I don’t want to over colour and damage my hair. I asked for a refund which they provided. I would not recommend this salon for colouring or foils. The cut itself is lovely, and the staff tried their best to fix the problem. I am left with having to wait a few months and having to fork out hundreds at another salon to try again to fix the colour.