Off London (5198 reviews)

Comment

Staff are very nice and friendly but I'm not sure why the prices have gone up by more than %10 since December 2016. I can understand the %4 raise which appears in the website but I wonder about why I should be charged more than that for the same service as last year. Perhaps the website needs to be updated.

Comment

The experience at Off London is always a great one. I however would like hairdresser to be able to provide advice on hairstyles and cuts instead of agreeing with everything I say. I like to trust the professionals and refer to their advice. I happy to give the general idea of what I like but I like to be taken care of. Part of the experience is to know that we can close our eyes and the result will be amazing. This is missing at Off London. Saying that, compared to other hairdressers I tried in Canberra, they are by far better. Compared to the international crowd, well, there is room for improvement. I refered one of my bridesmaid there for my wedding, and she told me recently she had a terrible experience, the cut was asymetric and much shorter than what she wanted. I am now reluctant to refer more people. Although the person that looked after her has now left the salon.

Comment

I do not feel like I am receiving value for money. I pay around $300 and do not leave the salon wowed by my new hair. I really like the atmosphere and all the stylists/receptionists are very friendly and professional but I feel let down by the cost and as such have been leaving longer periods between appointments which is not ideal. There are never any promotions or discount incentives offered to long term clients which were offered in previous salons - this is quite disappointing.