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Palm Cove Retreat Day Spa (1508 reviews)



Ranked 7 of 45 in Queensland

Mantra Amphora Hotel Reception, 5 Amphora Street, Palm Cove, Qld, 4879, Australia

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You can book at Palm Cove Retreat Day Spa Palm Cove online using our Book Now button located above. Select from a list of services offered, pick your favourite Palm Cove Retreat Day Spa staff member and book from the dates available.


Relax, unwind and be pampered, in Tropical Far North Queensland. Palm Cove with its white sandy beach and cool ocean breeze, let the days float by and relax at Palm Cove Retreat Day Spa.


We are proud and excited to tell you we are a beautiful locally owned and operated Day Spa located at the Amphora Hotel in Palm Cove. And after 10 years we have won Nine Trip Advisor Certificates of Excellence and have over 2000 positive review. We have won Best Day Spa Tropical North Queensland at Wedding Industry Awards in 2023 & 2024, as well as Best Day Spa in Australia at Wedding Industry Awards in 2023. 


With four thoughtfully designed treatment rooms,  locally hand crafted Vichy tables, couples retreat and serenity lounge Palm Cove Retreat Day Spa has all your needs covered to relax in a laid back beachside paradise. We have ultimate Body therapies, Massage, Advanced Anti-Ageing facials, Body Exfoliation, Body Wraps, Manicures, Pedicures, and Hot Stones Massage, leaving you relaxed and de stressed, with amazing proven results after just one treatment.


We pride ourselves on providing each of our clients with a luxurious treatment tailored to their individual needs.


We look forward to welcoming you to our spa.



Appointments can be made & Gift vouchers can be purchased online via our website www.palmcovedayspa.com.au 


Loreen Bushby & PC Retreat Team


Reviewed by 1508 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Palm Cove Retreat Day Spa were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Opening Hours

MON 8:30 AM to 5:30 PM
TUE 8:30 AM to 5:30 PM
WED 8:30 AM to 5:30 PM
THU 8:30 AM to 5:30 PM
FRI 8:30 AM to 5:30 PM
SAT 8:30 AM to 5:30 PM
SUN Closed

Payments Accepted

Payment method Payment method Payment method

Services

Facial Body Treatments Manicure Pedicure Massage
Vichy Shower Hot Stone Packages


What our customers are saying about us

Commented reviews only




Nhill
23 Sep 2016
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Wollert
02 Aug 2018
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Owners are locals. Locals get advertised discounts. Owners guests should get advertised discounts. Multiple packages for use in single service sessions should receive a multiple package discount. At any tchance me a fire alarm is wrongly discharged during a treatment, a discount should be offered to reflect the disruption in service Andy relaxation - particularly where the latter is highlighted as the reason for treatments. So these things and you will get referrals. Remind about the likelihood of return of recent viruses and you will get repeat custom.

Response from Palm Cove Retreat Day Spa

Hello Carol, Thank you for your feedback, we appreciate any feedback good or bad as this is the only way we can grow and improve our spa. I do apologies that you were not happy with your treatment with us on Thursday, I would like to clarify a few points regarding your review, so we are able to address these issues that you have brought up. Our locals discount only applies to anyone who is living in the Cairns area, this is only on treatments that are not already discounted. The reason for this is we have several locals who return weekly and monthly for a massage. Once you have had a treatment with us we send out monthly emails with some great packages and discounts for repeat clients only. As you can hopefully understand we are running a business and giving out discounts to everyone would be very costly and quite detrimental to our business. Regarding the price of your treatment, you had our Rejuvenation Package & Plantomer Facial you save $50 by having this package. I was in the spa at the time of you booking this treatment and explained to your therapist Amba to add on a few extras for you as you were having such a large treatment and felt personally that this would make your experience at our spa better value. You received over $70 worth of extras that would not normally be part of this package. I stand by my pricing and believe that $465 for a 3hr 30min treatment with organic and advanced skincare products is great value for money. I feel that if you had this treatment anywhere else in Palm Cove you would be looking at over $500. Being located in a large Hotel does come with some negatives, and emergencies is one of them. However, the safety of our clients and my therapist is extremely important, I have spoken with the hotel manager this morning regarding the alarm going off and was informed that there was a fire located in the block of apartments beside us. Even though the alarm was deactivated after only a few minutes the fire departed did arrive onsite to check this unit. I do apologies that this was not explained to you, and hopefully you can understand that this is a matter of safety and is very important and out of our control. I would like to thank you again for your review, as I want to ensure all our clients receive the highest level of service, care and value for money when visiting our spa. If you would like to discuss any of this with me further, please contact me via email info@palmcovedayspa.com.au. We do hope to see you again in the future, Kind Regards, Loreen Bradley Owner, Manager, Therapist

Posted on 04 Aug 2018


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