Pure Indulgence - Carindale Concept (2025 reviews)

Comment

I have been a repeat customer at this concept store for a significant period of time and generally the experience is pleasant. However I feel time management and promotion of products. Regularly appointments seem to start late and finish early which is frustrating for the cost of the experience. In addition I always feel as though there are product sales targets that the beauticians need to be meeting as there is always a lot of pressure at the conclusion of the service to buy products. The pushy nature in which products are imposed makes me not what to return which is a shame because the experience of the facial is always great.

Comment

i found the experience very based on sales pitch. The first thing I was asked (after checking how I wanted my brows done) was whether i want to purchase a package deal, the next was about the type of product I use (with a view to another sales pitch)... I found this a bit off putting. If the sales pitch was left until the end, after some general chatter, the experience may be more personal, and less off putting.

Comment

I have been a devoted client of Pure Indulgence Carindale for many many years now and have always been very happy with their level of service. Lately I feel this has dropped off somewhat. Today I paid to have an express manicure on fingernails and buff and polish on toenails. The whole experience was very disappointing. The first colour I chose, had to be removed as the polish was too gluggy and thick. It couldn't be replaced with a new bottle for some reason so I had to choose another colour. The second colour I chose was not much better.... I'd like to point out the problem didn't rest with the girl doing my nails... she did her best with inferior products. I'm considering trying to find somewhere else to go for my treatments in the future.