Pure Indulgence - Carindale Concept (2025 reviews)

Comment

My therapist was just okay. I paid extra for an add on, which I wouldn't have minded so much but my 1 hour treatment lasted less than 40 minutes - I was there for 50 minutes total, so factoring in the initial consultation/upsell opportunity and time getting changed. I don't think the photos are necessary unless your customer requests an assessment.

Comment

I had made an appointment for 4pm at the Carindale store & received a confirmation od the appointment. When I arrived the staff member had told me that a staff member had called in sick and that she had left a message to advise me of it. I did.not receive any call or message? I really get annoyed when its an outright lie. She was helpful however and got me into the concept store pretty much straight away. Though very busy the girls there were all pleasant.I know some things are out of ones control but be totally transparent amd own it.

Comment

The staff were friendly and the store was nice. I wouldn't go back though because you can get friendly service, a nice environment and a better job done elsewhere. I felt i could have achieved the same result at home by plucking which is what i do in between visiting a salon.

Comment

Although the technician was really lovely I felt the experience was a bit rushed. I have had facials before and I usually come away feeling very relaxed but I felt as though my technician was in a hurry. She even almost forgot to massage my Right arm until I prompted her.