Pure Indulgence - Carindale Concept (2025 reviews)

Comment

I had an appointment with a particular person but instead I had someone else who did not make a good job of shaping my brows - she over-plucked them and the part of the brow that was sticking up which I asked her to shape when I first went in, she did not address. Going forward I shall be very specific that I do not want that person again and if I have made an appointment with a named person which she cannot keep then I need to be informed 0beforehand.

Comment

Lady was 5 minutes late to appointment- Face photo machine was used ( soaking up more time) however machine was not working Took another 5 mins to come in after showing me where to remove my cloths During every other facial that I have had, whilst the face mask is on either a foot or hand massage is given This is an absolute luxury for me to receive something lovely- I must say that the therapist was extremely good when she was applying herself, however I felt ripped off

Comment

Hi, Unfortunately I was not happy with my service today. Despite the therapists best efforts I didn’t like my eyebrows. I did try to convey my preference but it wasn’t heard and the shape result was not what I wanted. Given the price of a brow sculpt and tint i would expect that the result would be better. I know the therapist tried but waxed mostly the top of my eyebrow and plucked a lot from the bottom. If wanted to pluck my eyebrows I would have saved my money and done this at home. The therapist was nice but capability and ability to hear the clients needs improvement. Can I please request the name of the therapist as I do not wish to use the service in the future. I have been coming to pure indulgence for some time so know what to expect and the high standards.

Comment

I was given a foot file and polish gift voucher. Very disappointed in the treatment and it is definitely not worth $42 of anyone's money. Won't be wasting my time going back.