Pure Indulgence - Carindale Concept (2025 reviews)

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I arrived for my appointment on time but the therapist was 30 minutes late. No apology or explanation. The therapist was nice enough but I was very annoyed by the lateness and lack of acknowledgment that my time was worth anything.

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I didn't feel like I could relax during my massage as there seemed to be constant talking, particularly attempts to upsell, from the therapist. It's a treat for me so this was really disappointing. I will make sure to book with my previous therapist next time as she is great.

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I was really disappointed with my treatment due to the nightclub music playing in the background and staff standing outside the treatment room door having a very loud conversation and laughing loudly through the entire treatment. Not relaxing at all.

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I was not given any prior explanation about what would be applied to my face. They only asked what I wanted, and when the facial started, it was carried out in a rather mechanical manner. Usually, when applying something, you're asked, 'I'm going to apply this, is it okay? Does it hurt?' but I wasn't asked anything. After it ended, my hair was messy with oil, my face was covered in oil, and there was leftover cream around my nose. I was in an embarrassing state and had to rush home. I’m sorry, but I won’t be returning

Comment

I’ve been to Pure Indulgence for many years on the Sunshine Coast and received great service. Multiple times at the concept store in Carindale the bedside manner has not been of the same standard I am used to from other Pure Indulgence stores.