Pure Indulgence - Carindale Concept (2023 reviews)

Comment

I went in for a face wax with specific instructions to not touch the eyebrow area as I was letting them grow out.. After the girl waxed my face she then started cleaning up stray hairs then she started plucking my eyebrows. She removed and trimmed the major parts of my eyebrows before I could even say anything. I'm so upset as the hair doesn't grow fast at all. Then she waxed my arms and missed major parts and left wax all Over them. I have a 6 pack of waxing and I'm only 2 in. I want the rest cancelled.

Comment

Very disappointed with my visit, over the years have frequently booked with pure indulgence and had not been in a while. Had booked for a signature massage which the website states is 1.5 hours, as I was taken into the room the therapist told me my massage was for 1hour, I stated that the website said 1.5hr and confirmed the package with her, she said no that is only 1 hour and assumed I must have got it wrong. The massage bed looked like it hadn't been completely made up, I think a sheet or towel must have been missing as there was only a grey comforter looking cover on the bed. When I was asked to turn over onto my back my therapist moved the pillow that was under my feet to under my head, I'm not a picky person usually but this has never happened to me in previous massages, this pillow was also not comfortable for head and neck. At 60minutes she told me my therapy was over and I got up to change, heard a knock at the door and was told that I actually had 30mins to go, so we decided on continuing with another back massage, it felt like I waited another 5minutes plus minutes for her to come back into the room and then she just did the same massage movement on my back for 20minutes. I was extremely disappointed and upset that I just wanted to pay and leave after that experience.

Comment

The consultant seemed generally unenthusiastic about the massage she was giving. I asked for a firm massage which started off well. She used good pressure on my back but dug her fingers (and nails at times) hard into my skin as she ran them down adjacent to my spine. I asked her to be softer. She also squeezed the small bones at the top of my shoulders to the sides of my neck. I winced and said ‘ouch’ but she did the same on the other side. The oil dried up about half way through and she didn’t replace it. The massage felt strange after that, dry and just a bit meh. At the end she asked me how I felt and I said I felt ok but that the face rest had been uncomfortable. She said ‘i’m glad you enjoyed your treatment, I’ll meet you out the front’. The parts of the massage outside of these issues, were very nice. Not what I expect though when i’m paying $75 for 30 mins.

Comment

Therapist had left and we were not told Replacement therapist was brusque and did not do nearly as good a job as we are used to

Comment

Usually I speak highly of my services I experience at pure indulgence. I had my first Brazilian wax last Friday. Expecting it to be painful, I did not expect the level of pain due to the wax being used. The technician tried to pull the wax when the wax had not set properly. Not only that, many times over the wax once set kept breaking. I felt like for the majority of the waxing, it was pulled off in sections because of this. It was hugely painful. I was expecting the wax to be pulled off in one motion. Sometimes the wax was pulled up to four times In order to peel it off completely. The technician apologised for this many times over. I have a terrible rash due to broken skin. It is still there over a week later. I will never be returning for a Brazilian at this beauty salon due to the experience I had.