Pure Indulgence - Carindale Concept (2025 reviews)

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I didn't like the up-sell at the end of the treatment. I also would have liked the technician to tell me what she was doing during the process - I had a 30 min massage with Hot Stones and the technician didn't know if the 10 min Hot Stones was on top of the 30 minutes; 40 min pedacure and had no idea what was happening; 50 min facial and again had no idea what she was doing. She then tried to up-sell the products at the end but I didn't know what she had used when, so it was all meaningless to me.

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My treatment with Emma was relaxing and soothing. Emma has a lovely manner and knows the products well to offer welcome advice. A true delight!

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Highly recommend my beauty therapist. She is fast, efficient and very friendly.

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Kim was brilliant!

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Had an enjoyable time with my facial.bskin feel rejuvenated.

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I was disappointed tonight returning to a your salon after a little while. Whilst the therapist was absolutely lovely, I felt the quality of the wax received was quite possibly the worst waxing service I've ever had. I have never been asked to check my g-string wax in front of a therapist before and after doing so (rather uncomfortably,) I realised my wax was more of a bikini wax. The therapist told me she usually checks with 3 fingers. I can guarantee that I barely have one finger that has been waxed in. I didn't feel comfortable enough at the time to argue this with her and show her. Yes, I know it has been 2 months since my last wax, but I have not received a g-string wax tonight. I would have rather paid a little less and asked for a bikini and don't feel that I have received a $40 salon service. I would prefer next time to go to a salon that is a little dearer, but who are very thorough and professional in their service. They don't mind waxing a little of the inner thigh if necessary and will use tweezers to ensure a thorough service is provided for those stubborn hairs. Afterwards, they will also apply aloe vera or powder explaining how to take of the area to prevent ingrown hairs and they will also take more than 15 minutes to complete a g-string wax (!) being considerate of the client's privacy and taking care to cover one half of the body while the other half is being waxed. I would like to suggest that the salon review and discuss waxing expectations with all personnel in order that clients can receive consistent waxing each time they come in. In the time that I have been to your salon, each therapist seems to have a different way of going about the waxing. I have heard a few negative reviews from friends regarding Pure indulgence but have never had as poor a service as I had tonight. I don't like to complain at services or confront people (sorry I couldn't complain more at the time) but I do hope that in writing a review, you are able to improve PRACTICE at the salon and ensure that all staff take care to ensure the client receives an amazing service that they will happily return to. Hoping the facial hubby bought me for Christmas will be relaxing and a more worthwhile experience. Thank you. Kind Regards, Michele Ps. We live in Carindale, not in Wakerley.