Pure Indulgence - Carindale Concept (2026 reviews)

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Liz is the BEST.

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I felt so spoiled; thank you PI Carindale. Always on time, professional, friendly and gentle. Love the products you sell and the care taken to ensure I'm fully informed regarding their use.

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Had a lovely experience with Sam 😊👍

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On Tuesday I phoned and moved my appt to 11.30am as I had just seen my dentist and they advised I needed an urgent appt, I phoned PI immediately and changed the appt however when I got to the salon my appt was still in the system as 1.30pm. I had to arrange baby sitters to look after my children to do this appt and then after go to a dental appt in Wynnum. When I got there the girls were very flustered but the Manager resolved it and sent me to another store to have my treatment. Due to the lost time I advised the therapist that I had to shorted the treatment as I had to get to my dentist by 1.20pm in Wynnum and I needed to be dressed and done by 12.50pm so I could pay, get my car and get to wynnum. The therpist said thats fine she would shorten the treatment and when she finished it was 12.57pm. I basically was in such a hurry I almost passed out from getting up so quickly. I also was really turned off as my massage experience was ended with a sales pitch for product and in all honesty this should be something that is done outside once I have had a moment to absord the treatment and appreciate how relaxed I felt. It was stressful from the moment I arrived at the other end with the appointment stuff up and then also to be stressed once the treatment was completed because my therapist went over time after having a discussion on finishing earlier as I needed to be elsewhere.

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Liz is amazing. Always makes me feel so comfortable and relaxed in all my treatments.

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Very disappointed with my visit, over the years have frequently booked with pure indulgence and had not been in a while. Had booked for a signature massage which the website states is 1.5 hours, as I was taken into the room the therapist told me my massage was for 1hour, I stated that the website said 1.5hr and confirmed the package with her, she said no that is only 1 hour and assumed I must have got it wrong. The massage bed looked like it hadn't been completely made up, I think a sheet or towel must have been missing as there was only a grey comforter looking cover on the bed. When I was asked to turn over onto my back my therapist moved the pillow that was under my feet to under my head, I'm not a picky person usually but this has never happened to me in previous massages, this pillow was also not comfortable for head and neck. At 60minutes she told me my therapy was over and I got up to change, heard a knock at the door and was told that I actually had 30mins to go, so we decided on continuing with another back massage, it felt like I waited another 5minutes plus minutes for her to come back into the room and then she just did the same massage movement on my back for 20minutes. I was extremely disappointed and upset that I just wanted to pay and leave after that experience.