Pure Indulgence - Carindale Concept (2026 reviews)

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I was in front room closest to reception and it was quite noisy with laughter and talking during a fair portion of my relaxation and spa facial. It was a special birthday gift and it took away from the experience really. I have not found this before but remember I was further back in another room usually. I wouldn’t recommend the first room for a facial or relaxation and perhaps this should be left for waxing or short other treatments. The therapist was lovely and treatment delightful.

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The thick plastic cover on the bed took away from it being a relaxing treat experience and made the place feel unclean. The mat was uncomfortable. If due to Covid these are being used, things aren’t going to change anytime soon. I would recommend the tear away disposable covers.

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Thank you Chloe - you instantly made me feel relaxed and I really appreciated your attention to detail and advice.

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The girls treated me well from the moment I entered, Joanna took my for my appointment and she was professional and amazing.

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Had an amazing treatment with Keira today. She has magic hands and I would highly recommend her to everyone! Thanks so much Keira, you hit the nail on the head when it came to relaxation and was exactly what I needed.

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I had made an appointment for 4pm at the Carindale store & received a confirmation od the appointment. When I arrived the staff member had told me that a staff member had called in sick and that she had left a message to advise me of it. I did.not receive any call or message? I really get annoyed when its an outright lie. She was helpful however and got me into the concept store pretty much straight away. Though very busy the girls there were all pleasant.I know some things are out of ones control but be totally transparent amd own it.