Pure Indulgence - Carindale Concept (2025 reviews)

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Brooke had the most lovely firm massage hands! Thank you Brooke!

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When I made appointment I included face waxing also. They rang me day before and asked if I could attend 30 mins earlier as they had to juggle times. I agreed. Today I was told they had to do massage and facial first and then another person would do waxing after. Very disappointed as I feel stupid idea that waxing could not be done first and by same person. I cancelled the waxing as I did not want it done straight after a facial. I agreed to change time to help them but did not expect them to change my wishes in having waxing first. When they ask me to change times to help them do not expect my treatment to be altered. I was very happy with massage and facial but disappointed I could not have waxing done first. Who wants waxing after facial.

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Booked in for a spontaneous facial this afternoon & it was fantastic. Couldn’t fault Lisa who performed my facial. So lovely & relaxing however when trying to relax there was a lot of noise outside the treatment room ie cupboard doors slamming. It literally sounded like someone was restocking & making plenty of noise while doing it. Something to be mindful of when trying to provide a relaxing environment for clients.

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- I had a body wax done- some parts were not completed.

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The thick plastic cover on the bed took away from it being a relaxing treat experience and made the place feel unclean. The mat was uncomfortable. If due to Covid these are being used, things aren’t going to change anytime soon. I would recommend the tear away disposable covers.

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The actual facial and naddage was nice, but there was too much upselling and trying to sell products that it ruined the experience a bit.