Pure Indulgence - Carindale Concept (2025 reviews)

Comment

Felt a bit pressured to buy products or go on a waxing payment plan.

Comment

I came to get a g-string bikini wax done yet my rear area was not waxed at all. So what I wanted removed from the rear area I have to remove myself. A basic bikini wax would have been suitable for what I had removed.

Comment

I left the salon feeling dreadful about my skin, whereas prior to my visit I had been quite positive about it. There were repeated comments about 'my facial lines' - I'm middle-aged for goodness sake, of course I'm going to have some facial lines! Please be careful in the language you are using with clients. The upselling at the end of the session really left a bad taste in my mouth as well, perhaps you could ask clients if they actually would be interested in hearing about some products?

Comment

I have gone to Pure Indulgence for years. I am rethinking continuing after the last few appointments. The amount of soft selling that is going on. I go there to relax and the whole appointment is trying to sell products and buying a series. I don't like it at all. I feel uncomfortable and cannot relax at all. Other people have mentioned the same thing to me. You are going to lose customers if you keep doing this.

Comment

Hi, The disappointment I had with my treatment was that my eyebrows were waxed too thin. I had been trying to grow out my eyebrows for months and had abstained from getting any waxing or plucking in order to try and let my eyebrows grow fuller. I decided to have them shaped after growing them out for several months, and I was very clear with the therapist that I wanted to keep my eyebrows full. I reinstated this about 3 or 4 times before the treatment had begun, as I didn't want to ruin the last few months of working on growing them. The therapist worked on them for so long and tweezed them for much longer than it usually takes which started to concern me. I didn't mention how thin they were waxed at the time as the room was quite dark and with one one second to have a look in the mirror it was hard to tell (my eyes were also watery from the treatment). However when I got home I was very upset when I saw how thin they were. It took me months to grow them out and now it's all been for nothing. I know there is nothing that can be done now but I wanted to advise you of my experience seeing as I was sent a survey. I don't think it's fair that this happened when I was very very clear about the shape prior to my treatment. Regards, Sarah Browne

Comment

I filled out a form giving information about my skin routine and what I wish to achieve with the facial. When I was taken into have my facial the girl got the blank form I had already filled in and started to ask me the questions I had already filled in. I told her I had already filled it in and had a pre paid facial, she wasn't aware of either.