Pure Indulgence - Carindale (2165 reviews)

Comment

Tried to force me into buying 4 products I didn’t want

Comment

My treatment today was absolutely amazing! Ive re booked already! The advice given and care taken to ensure I received the correct facial and products was amazing as well.

Comment

Initially I felt welcomed and happy to be there as they did offer me an appointment same day. However from when I sat down all I heard was sales pitches and it made me feel uptight and anxious. Walking in 10minutes later then my appointment time, I was asked to sit on a stool in a room far too small for two people. I was then offered three treatments all more expensive then what I had a voucher for and said yes to adding essential oils for an extra $10 purely so I would stop being offered more expensive treatments. During my massage I had asked for firm pressure and it was good and as well as during the treatment (it was nice and firm). Although, maybe it was a different style to what I am use to but it felt like it was pinching motions and no actual massage was done. What was incredibly uncomfortable and hurt was the lack of oil used, to the extent my skin felt like it was being dry pushed around and was quite painful. I appreciate I could have asked for more but was hesitant to incase of more up-selling. When I was told the treatment was done (and before getting up off the bed) was shown products that were apparently used during the treatment and was again, offered to buy them. I felt so uncomfortable as I was still laying there with only a towel to cover me as I was again being sold more products (to which there was a lack of knowledge of the ingredients). The entire experience felt like a sales pitch and I genuinely have never felt more uncomfortable and wanting to get out of there promptly as I could instead of being relaxed which I had hoped to be. I have been to Pure Indulgence's before and had positive experiences so I assume this was a once off however I doubt I will go back to try again.