Pure Indulgence - Carindale (2164 reviews)

Comment

Beautiful service and very informative, a soft sell of product at the end but not pressure at all. A lovely experience.

Comment

I was given a voucher to treat myself to a 30 minute facial from a fellow mum friend. Unfortunately, what I received was a one hour sales pitch. Not only was I charged for an additional service without disclosure, I was heavily ‘grilled’ on certain aspects of my face that I had not indicated as a concern. I am happy with my freckles but I was constantly told about products and services to even them out, hide them, and slow the onset of more. I explained my face regime and felt immediately judged. For the remainder of my appointment I felt extremely self-conscious and out of my depth. After the appointment in the treatment room I explaining multiple times that I was not looking to purchase anything today, but I was told to get my phone out and take photos so that I could come back. I was then given an additional 10 minutes of up-selling products and service packages out the front of the store. I’m very disappointed that I didn’t get the 30 minute relaxation escape that I had expected.

Comment

I have been attending Pure Indulgence at Carindale for several years now and have found the staff to be professional, friendly while offering great and realistic advice on skin care. The service is amazing and they are always accommodating with appointments that suit client timeframes whenever they can. The environment is always calming and relaxing.