Pure Indulgence - Carindale (2165 reviews)

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I booked in for an hour Total Body Indulgence at 11am. I was taken through to the room at 11.12am & once the lovely young girl came back to start the procedure it would have been at least 11.20am. All finished and I was getting dressed at 12.02pm so 40 minutes which it does say in the menu but it also says 60 mins (which is standard for most massages/packages) and I also got an email stating total time required was 1 hr and 10 mins.... In short the massage was beautiful & the young girl was great at it and lovely. But obviously it was a lot of money for a very short service. Also the upsell is really uncomfortable after such a beautiful experience.... was discussing this with a group of local ladies on Saturday evening and we all felt the same re PI. Understand why it's done but it is really not nice as a Client

Comment

Disappointing at reception had to wait on arrival and paying post treatment as was on phone taking bookings instead of putting them on hold for a live customer. Also hate the product push and package push. Hot stone massage was amazing and Taylor was very talented and professional.-carindale store(near big w)

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Always an exceptional customer experience :)

Comment

I had a voucher for a facial package that wasn’t listed on the menu. The lady pointed at another facial package (the ultimate) and I asked what it included. She replied “everything “ and I asked what that meant and she rudely declined to tell me. I then opted for another service to the value of my voucher, including a brow tint. I was specific in requesting a light brown colour but I left the store with big black brows. She couldn’t even help to fade the colour when I was trying to scrub it off. I was left pretty upset and embarrassed.