Pure Indulgence - Carindale (2164 reviews)

Comment

Laura did such an amazing job with my eyebrows and being my first facial I loved it 😊

Comment

im a regular who every month gets a lash tint and brow wax - this visit the therapist confirmed my treatment before starting - only to be told that id only been booked in for the brow wax. Completely puzzled as to how this is the case given i had said both last month when i booked back in (and always get this). Was originally made to feel like it was my fault that the treatment wasnt right and was told that she (the therapist) would have to confirm she had time to do the rest - very much felt like it was an inconvenience until she returned and said that yes she had time. Lacked the head massage or hand massage that usually goes with it. I think this is now 4 months in a row this has happened. Today was the last straw - i dont think i will be returning especially given the value for money doesnt seem to be there any more (even more so with the price increase at the end of the month)

Comment

I want to commend Brooke who was the most informed therapist I have ever had dealings with. I learned more about my treatment (eg how to prepare for it in future) as well as other offerings available from the salon than I have ever done in over 25 years of visiting salons throughout Australia and overseas. She is clearly passionate about what she does and this makes an incredible difference to the service she provides.

Comment

I was kept waiting for 20 minutes today. When I arrived I was told it would be 5 minutes but it took 20 minutes before my appointment began. I don't mind waiting and I do understand that sometimes these things happen. I had taken time from work to be on time today so was disappointed. But the most disappointing thing of all was that last year I arrived exactly 5 minutes late on a Sat due to car parking issues and was told I had to re-book as I was too late. The rather loud voice and negative tone in front of other clients from your service provider was not appreciated at the time. In fact I stopped coming so did my daughter and another friend based on this experience. I have only been back to redeem vouchers and today because it was convenient. The young girl today was very pleasant but the awful previous encounter will mean I will be exploring other options as are my daughter and my friend. This particular person may or may not still work in the business but she was rude and nasty. I did ring and alert the salon to this but never heard anything in response despite being told I would be contacted.