Pure Indulgence - Carindale (2161 reviews)

Comment

Hi, I had my nails done by a very lovely girl at your salon. I was treating myself using a birthday gift voucher so that I have nice nails on Monday for my birthday. It's not often I get to have time out to be pampered and I was so looking forward to having lovely nails! At the time, I didn't look too much at my nails as lighting in there is dim- they were shiny and glossy from cuticle oil but now I'm home in the proper light there's so many imperfections with the polish. I could only upload one photo but I've taken a few I'd like you to see. When I've been to other salons my hands have been soaked and then cuticles and nail beds tidied up, nails cut to the same length and then filed, cleaned under the nail and then varnish applied, then some moisturiser and cuticle oil. They wernt soaked, I had to ask to have my cuticles pushed back and nail beds trimmed as she had filed and was just about to put varnish on. She did a light file and then applied the varnish and then some cuticle oil. My thumb nail touched the uv lamp and has ripples on the surface. I really don't like to complain and it's really awkward for me, but I used $45 dollars of my birthday gift card on this and I feel so disappointed and I was so excited about having them done! The girl who did them was so kind and friendly, and I know that if I went to a nail salon they do nails all day every day but I expected to come out with nails I am happy with but I'm really not. The varnish is really far from the nail bed also so they will grow out really quickly. Please let me know how we can resolve this, I don't want to get the girl in trouble but I also want to have this fixed up! Thanks, jo woods

Comment

Unfortunately it was not until after my consultation that I was made aware of the 20% surcharge on Sundays. I have been a loyal customer of Pure Indulgence and always been happy with the service from the girls however, I was made to feel stupid when I advised I did not know about the surcharge.

Comment

I got my finger nails filed and polished and it was not of salon quality. I understand that beauty therapists are trained in multiple areas, and not specialists at doing the nail service as well as a proper nail salon. However, I was quite disappointed with what I received. I will not be going to Pure Indulgence for this service again, and will be warning friends and family not to go there for it either.

Comment

Massage was good but didn’t focus on specific areas which I raised. Massage was not hard enough and left with knots and neck still tight.

Comment

I wish the staff were friendly and approachable like they used to. The service was ok. I thought the vibe was a bit negative, I couldn't wait to leave out of that place.