Pure Indulgence - Carindale (2162 reviews)

Comment

The treatment room was very small and extremely cold. The towels were old and thin with pulls on them. I did expect a treatment like this to be more comfortable / luxurious. The beautician was very accommodating and tries to make me more comfortable but I believe Pure Indulgence needs to invest in more comfortable surroundings and and investment in new towels and a blanket or two would not go astray.

Comment

The sales pitch at the end will put me off returning, staff did not seem happy that I had a discount voucher

Comment

The clinician I had was not very communicative about the process of the service I received while it was being provided (i.e. none of the things put on my face/sprays/touches were accompanied by an explanation) so I was often surprised by different sensations and this limited how much I was able to relax. I also felt like I was given poor advice on the best service. When it was suggested to me to have a peel done I specifically raised that I didn't want my ability to be outdoors limited and I was reassured by the clinician that having the peel done wouldn't result in me needing to stay inside for recovery. I proceeded to get the peel on the clinician's advice, but the aftercare sheet I've been given explicitly recommends that I need to avoid sunlight for 7-10 days. Overall I felt like perhaps my clinician wasn't fully across the procedures being done and perhaps that's why they didn't tell me what they were doing or know ahead of time about the timeframe for recovery from a peel.

Comment

It seemed very disorganised. One of the receptionists wasn’t very nice. I didn’t get the relaxing facial massage after my waxing. Overall disappointing.