Pure Indulgence - Carindale (2162 reviews)

Comment

I am a mature aged person, I have been having wax treatments namely intimate waxes for over ten years. I travel a lot so I have to go to a lot of different salons for the treatments that I need. On the whole I look for Pure Indulgence, but I have to admit I have been disappointed on a couple of occasions. If I pay top price I expect top service. While I realise that everyone has to learn their trade I do not care to be to be one their learning experiences. I will hesitate to call on Pure Indulgence(anywhere) unless I will be assured that I will be treated professionally and without any embarrassment for both parties.

Comment

I just got home and realised one of my eyebrows has a really thin tail end compared to the actual brow. I couldn’t really see as the lighting was a little bit dimmed. I really liked the shape of my brows and I believe the team member took a bit to much off. Definitely going to have to fill them in now. Next time clarify with the customer if they like the thickness of their brows beforehand. I just wanted the big unwanted hairs removed.. Not the thickness.

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I paid for a 60m massage + 10m upgrade. I went in and came out in 65m. She was running 10m late for my appointment and I felt like time was taken off my time to catch up. I feel like I had 55m massage time instead of the 70m I paid for. If the dressing/consult (yodelling) is part of the 60m it should be disclosed.

Comment

The treatment itself was lovely but while filling in paperwork and waiting to get started I had to endure the girls out front gossiping and complaining about work. It seemed very unprofessional and made it hard for me to relax in the environment. Lots of people - including myself - can be intimidated by this kind of situation. What if the girls are gossiping and complaining about you during and after your treatment? The calm and respectful environment needs to start from the second a client walks in the door. I also didn't enjoy having my relaxation interrupted with a push for an upsell during my treatment. Having occasionally visited a Pure Indulgence shop before I was prepared to get a sales pitch, and I don't begrudge them of this side of their business. But waiting ten minutes into my facial when I've finally relaxed a little to shine the UV light in my face and tell me that you'd recommend a different mask for me for only $20 more was disturbing. I'm sure many people are also made uncomfortable by these kinds of pitches and would similarly find it difficult to get back to relaxing after that. As annoying as it's been previously to get the sales pitch before the treatment, at least it meant you could fully relax knowing exactly what was going to happen. Like I said though, the actual treatment was very nice. Lovely products, a nice massage, and a very sweet attendant. I can't say I'd return if I didn't have another voucher, but the value for money was actually fairly good.

Comment

The cost of the treatment was high and the therapist attempted to (nicely) sell me products at least 4 times during my treatment, this is off-putting and does not make me want to return. It made it an unenjoyable experience.

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My beautician had obviously been told to try and sell their skin care products. After telling her numerous times that I was not interested, the sales pitch continued relentlessly. Not the way to entice new customers. I will not be returning. I am not a child. If I want to purchase products I will, just don’t carry on and on. Something must be wrong if this salon is so desperate to sell their products.