Pure Indulgence - Carindale (2160 reviews)

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I get facials for the relax and feeling of doing somthing for me. I wish the beauty industry would see clients like me, I am not here for products or shaming. Please don’t point out my “premature ageing” and flaws. I can see them on my own. The ladies were lovely and it was all fine. It’s just the model pure indulgence must use. Let’s be pro beauty or all shapes and size. Let’s talk health and healing not lines and damage.

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Unbelievable amount of product push. Trying to have a massage and bombarded about skincare questions, then pushed to buy products on sale, or packaged. Then we are glared at when we don’t purchase or book another appointment. Terribly relaxing

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I booked a manicure express and honestly it was the worst nails I’ve ever had in my life! The girl who did my nails was lovely and polite but I don’t think she has ever done that before. Seriously I think a newborn would make it better! You guys don’t polish or clean the nails properly and at the end don’t even remove the extra nail polish on the skin or anything. $50 for this is a rip off. I got home and had to re-do the nails myself. Never going back!

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Lauren did my eyebrows and changed the shape completely and did not listen to what I asked for. I asked for the same shape and she changed it completely and made my eyebrows incredibly thin when I asked for them to be a little thin but still thick. She did not show me my eyebrows until the very end, usually when I get my eyebrows done they show me in the mirror throughout to see if I like them. If Lauen had shown me the progress maybe then they would not have turned out so thin. At the end when I was unhappy with the new shape and how thin they were, Lauren blamed me and said my eyebrows were uneven and she had to change them. I think it is unprofessional to blame the customer and she should have told me if she needed to change the shape before doing so. After all of this I was made to paid for it, even though my eyebrows are ruined. Lauren did not listen to me about what I wanted and did not care at the end.

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I felt like my treatment was very rushed and the therapist was very much in a hurry to get out of there (1hr facial finished in 45min). I felt more stressed when I left than when I went in. I also think she was on her phone while I had a face mask and eye pillow on ... I could hear her fingers tapping on a screen while she was completing a distracted one handed head massage. Such a sad experience considering it was to to take some time out for me 2 weeks before my wedding.