Pure Indulgence - Carindale (2163 reviews)

Comment

My 40 minute massage was amazing, I was offered a stress relieving oil for my massage for an extra $10 on top of my gift voucher. At the checkout another lady said the cost was $14, I didn't argue it being too relaxed. However it was only later when I looked at my receipt did I realise that she charged me $17. It's not that it's the extra money that bothered me, just felt ripped off and it ruined my positive experience with the massage. It's just a little unprofessional not ensuring the price offered is the actual charge.

Comment

I spent a lot of money during my recent visit and despite this, twice I felt pressured to purchase more products and services. The staff are continually upselling. During my treatment I felt the staff member was not listening to my requests, and ended up doing her own thing and I wasn't happy with the end result, I ended up having to go home and finish the job myself.

Comment

Service was 50 min - 20 min shorter than the advertised signature facial time. Little things like cupboard being broken, technicians squeaky chair took away from overall experience. Otherwise it was relaxing - just wish the full time was taken.

Comment

The room was fairly noisy as you could hear other clients/ cleaning happening outside the room. The massage was supposed to be 1.5hrs but lasted around 1-1.25hrs. The masseuse was friendly and the room was comfortable. It didn’t feel as though there was much oil/ lotion applied and overall it lacked a bit of ‘luxe’. At the end just after dressing I was told about their pricing and deals whichI didn’t think was appropriate within the massage room environment.