Pure Indulgence - Carindale (2160 reviews)

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I love pure indulgence- the one upstairs in Carindale shopping centre. I was bitterly disappointed with the one downstairs. I had a booking for an eyelash tint. Normally you are always offered a hand massage or head massage. At this salon it was not offered so I paid $28 to spend approximately 7 minutes lying on the bed and then when the tint was removed they got it in my right eye. The girl was funny and friendly but not terribly good at her job and dare I say lazy. The tint was ok but certainly not the best I have received.

Comment

Get my toes done tell the girl I am 38 weeks pregnant still makes me lay down even after saying I would be uncomfortable ask for a pillow for my back says she only has a towel after 15mins I couldn’t deal with the pain in my back any more so ask if the bed sits up and she is like oh yes it does - well why didn’t you do that at the start, still however was not comfortable but dealt with it - she puts nail polish on leaves it for 2 mins and then tells me I am right to go - of course it’s going to come off and yep within 10 mins one toe had - certainly not a pure indulgence experience - the $30 Asian job would have been more comfortable and better

Comment

I had a voucher for a facial package that wasn’t listed on the menu. The lady pointed at another facial package (the ultimate) and I asked what it included. She replied “everything “ and I asked what that meant and she rudely declined to tell me. I then opted for another service to the value of my voucher, including a brow tint. I was specific in requesting a light brown colour but I left the store with big black brows. She couldn’t even help to fade the colour when I was trying to scrub it off. I was left pretty upset and embarrassed.

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I overheard my therapist receiving negative feedback from the Manager about the way she was trying to secure another appointment to someone she has just finished up with, wasn't too professional and the Manager seemed more focused on profit rather than how the session went. Then, after my session, I was expecting the therapist to ask me for feedback on the session however, I was handed some water and while drinking, the upselling began. Look, I'm all for discovering new products but it seemed a bit forced. Lovely therapist and brilliant massage! A bit of noise from dishes clanging around from the neighboring tenancy. Would like to see more focus on wellbeing. My therapist shouldn't be a salesperson.

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I appreciate that the girls feel like they have to make conversation but sometimes we go there just for 30mins of piece and quiet. Also my girl rushed through the service that quickly, spoke the whole time and did my eyebrows black and not natural brown then told me that she'd hate for me to have wasted my visit. I asked for natural brown that's what I want not what you think is best especially after asking me what i'd like. I ended up having to fix my eyebrows once I got home, not happy for what it cost.

Comment

My experience leaves much to be desired. The massage ,"room",cupboard, was small,hot and dirty.I could not open the cupboard to store my clothes,the massage bed needed to be moved to get to the cupboard. There was no air in the room.The price of $119,does not warrent/ demand the standard of service. This experience was a great disappointment. I requested relaxation and stress relief, the hot cramped conditions added to my distress. I paid to be even more uncomfortable. The outward appearance of the salon does not match my experience at Carindale. No return or referral from me.