Pure Indulgence - Carindale (2160 reviews)

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Booked a hot stone 80 min massage at pure indulgence carindale on 30/7/24, therapist name Lauren I asked her to focus on back side of body, no need to massage the front. She massaged back and back of legs placed a hot towel on my back that gave me a burning sensation as was far too hot, I don’t think she checked the temp before applying on my skin, I had to ask her to massage the back of my arms as she execluded the arms, no hot stones were applied on back of my arms, which didn’t feel complete as I paid $159 for the hot stones massage. At check out manager didn’t seem too interested to hear the feed back. When massage finished the therapist said, ok we r done!..not a particularly relaxing way of finishing off what’s meant to be a relaxing treatment. You can email me to discuss further. Thanks

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I am extremely disappointed on my recent facial at Pure Indulgence as the whole experience was basically pointing out my skin flaws and an up sell on products. This up sell continued when my facial had finished and I was lying on the table still undressed - I felt very uncomfortable. I did wish to purchase a product/s prior to my facial, however after the continual sales push I received throughout my treatment I decided not to. When I told the therapist that I would not be purchasing any products her voice changed to a negative tone. I couldn’t wait to leave the salon. I have a 9 month on baby and what was meant to be some ‘me’ time and a somewhat relaxing experience turned out to be awful one.

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Good experience however I didn’t appreciate being told to purchase particular products throughout and at be end of my testaments

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I was disappointed by the treatment today. I have been a client for over 10 years of this particular salon, after today I am seriously considering not returning. The therapist wasn't familiar with the room or equipment, she hadn't used the products before and took a long time to get started (which probably explained why my appointment didn't start on time, I had to wait 20 before getting seen plus wait once being taken into the room). I don't think your hire and training standards are what they used to be. I used to enjoy all types of treatments, no matter how unpleasant, because you felt spoilt and like you were at a spa, now it is just an over priced service with no point of difference or reason to be loyal.

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Tried to force me into buying 4 products I didn’t want

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Lots of wax left post treatment. Felt very rushed (before treatment she knocked after 40seconds and after treatment when she said ill meet you outside, she knocked after about a minute and asked are you ready yet...) and hardly let the wax dry before ripping off leading to multiple rips in one go. Asking so many questions about my family and when I said it’s super hard to talk while having it done she continued to ask questions.