Pure Indulgence - Carindale (2165 reviews)

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Teagan was the lady that did my massage. She was very professional and the massage and hot stones were super relaxing.

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It was a spare of the moment decision to book in for a facial. I booked it purely to have some relaxing time and I explained this to the lady at the front counter and also the lady that looked after me. I felt as if I was being sold to the whole time from when I walked in, while getting my facial and then after while still trying to fix my hair up. I explained right from the start on the form I completed and over again that I was happy with my skin condition and did not have any concerns with it. I was still shown products after my treatment which was very frustrating. When I went to pay I was again asked if I wanted to purchase a pack of 3 facials..... to be honest I just wanted to get out of there! It was not the relaxing treatment I was after and will not return.

Comment

Yesterday I was booked in for an 80 minute Pro Ultimate Facial. As soon as I arrived at Pure Indulgence I was greeted by the receptionist who was both friendly and welcoming. After filling in my details I was then introduced to the therapist who was going to complete my facial. She completed a skin assessment and then suggested I change my original booking of the Pro Ultimate Facial to a Christmas Special - more value for money , and for a $140 extra I could have another 2 facials at a later date. I thought that was a great idea and was keen to go ahead. I spoke to therapist about just wanting a relaxing facial as I had, had a big week. She then suggested I add on a micro to the facial - I declined as it is so close to Christmas I didn't want my skin breaking out and also I was only after relaxation. In entering the room, it was a very relaxing environment , the pillow under the knees to support my back and a heat pack on my lower back were all great touches. However, from there the up-selling continued. Throughout my facial, there were suggestions that I change my whole skin care line to dermalogica and that it was necessary to purchase at least an under eye serum and spot cream. These suggestions throughout the Facial made it less and less relaxing. Then during the middle of the treatment the music was turned up really loud and my therapist had to leave the room for 5 minutes to attempt to turn it down. The treatment finished up 10 minutes early and this time was spent showing me the products she had used and what products she believed I should purchase. I understand that part of the therapist's job is to upsell however I feel as though there is a time and place. A client who walks in and purely asks for a relaxing facial after a big week probably does not want to change her whole skin care line and purchase at least two new products after the treatment. At the beginning of the consult I said that I would purchase the 3 facials, however after the experience I did not want to come back so I ended up purchasing only that one Facial. It wasn't an awful experience, the environment for the most part was lovely and the products were beautiful - I would have just preferred less up-selling and more time for relaxation.

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All of the staff here are so friendly and nice and make you feel so welcome. The lady who did my nails, Danielle, was very friendly and kind. She took the extra time and effort to try to remove the old gel I had on, and when she couldn’t get it off she didn’t charge me for this service. She made sure my nails looked nice and took a lot of care doing them.