Pure Indulgence - Carindale (2165 reviews)

Comment

I have come back and continue to have services with Pure Indulgence due to the quality of service by Emmalee. I am a customer that likes 1 consultant who gets to know my requirements therefore will never accept a sup always will make another appointment when Emmalee available. I also totally hate upselling pushing during treatments esp in reception area. Demi at Garden City was the total professional that's why I went there for years leaving and return when she did. I find that same quality professional service with Emmalee at Carindale hence my return to Pure Indulgence. She listens to want you want explains if not possible or better alternative and delivers so you leave feeling great and looking good getting what ya want not what they want to do i.e. problem with eyebrow shaping that's why I changed from Garden City not retuned there they didn't listen to customer's preference just did what they like want regardless and ones left with odd shaped eyebrow which ya hate and know everyone everyday can see leaving ya feeing look silly unhappy with ya appearance. I don't appreciate is the phone calls to confirm or rearrange or further book appointments I personally find this pushy hard selling not customer service follow up. But I think ya text service day prior is excellent communication and always promptly respond :-) or confirming or the highlighting of me within the reception area which is very small no privacy right on top of each other. Some people like to shop clothes shoes makeup etc. my personal pampering essentials is skin facial and waxing - beauty and hair cuts so I am someone who values the expense of my treatments and will always vote with my feet and dollars when I an not happy with services.