Pure Indulgence - Carindale (2161 reviews)

Comment

I received written confirmation from Pure Indulgence of my 1 hour an 10 minute service. It confirmed my location was on Level 1 of Westfield Carindale. It wasn't, it was on Ground level which partly contributed to me being 10 minutes late after getting advice on where I was meant to be . (I arrived at 3.50 for a 3.40 appointment) It took another 10 minutes to sign the obligatory form and intro etc: so got down to the treatment at 4pm. At 4.40 my treatment ended (a 40 minute treatment) followed by a 10 minute sales spell. I wouldn't have minded this except I asked for and paid for a one hour and 10 treatment not a 40 minute one. The treatment was good, just not what I asked for or paid for.

Comment

Leah was really lovely and professional and made me feel comfortable while getting a Brazilian. Unfortunately when I got home and showered I realised a lot of areas were missed and very patchy so had to buy my own home wax kit to wax all the areas that were missed.

Comment

Lying on a thick plastic cover is quite uncomfortable and takes away from what should be a relaxing experience (pedicure). Also, 2 coats of some shellacs isn’t enough- the finish is transparent in patches and I had to fix it myself at home. Lastly, pedicures should leave feet and toes feeling spotless…. I barely notice the difference in the quality of my skin/cuticles, unfortunately. My therapist was lovely, but overall I wouldn’t come back for this service nor would I recommend it to a friend.

Comment

Unfortunately my therapist was running behind on time. She really rushed the g string bikini, I had wax everywhere and she seemed very stressed. My g string bikini was lucky to get past the sides of my underwear (more like a bikini as opposed to a g). I was happy with my 3/4 leg but really disappointed in the g string. I got it fixed at another salon because I knew if I had mentioned it then it would have put all her clients behind. I have been coming to pure indulgence classic for a long time but I will probably try somewhere else next time. Sorry to leave such a bad response but it was not a good experience (unlike other times I have been there with other therapists). I hindsight I think that it would have been better for time to have just booked in for the legs. I will still consider pure indulgence for massages and facials.