Pure Indulgence - Carindale (2160 reviews)

Comment

I have a burn blister on my eyelid from hot wax! Disappointed with the service today

Comment

Yesterday I was booked in for an 80 minute Pro Ultimate Facial. As soon as I arrived at Pure Indulgence I was greeted by the receptionist who was both friendly and welcoming. After filling in my details I was then introduced to the therapist who was going to complete my facial. She completed a skin assessment and then suggested I change my original booking of the Pro Ultimate Facial to a Christmas Special - more value for money , and for a $140 extra I could have another 2 facials at a later date. I thought that was a great idea and was keen to go ahead. I spoke to therapist about just wanting a relaxing facial as I had, had a big week. She then suggested I add on a micro to the facial - I declined as it is so close to Christmas I didn't want my skin breaking out and also I was only after relaxation. In entering the room, it was a very relaxing environment , the pillow under the knees to support my back and a heat pack on my lower back were all great touches. However, from there the up-selling continued. Throughout my facial, there were suggestions that I change my whole skin care line to dermalogica and that it was necessary to purchase at least an under eye serum and spot cream. These suggestions throughout the Facial made it less and less relaxing. Then during the middle of the treatment the music was turned up really loud and my therapist had to leave the room for 5 minutes to attempt to turn it down. The treatment finished up 10 minutes early and this time was spent showing me the products she had used and what products she believed I should purchase. I understand that part of the therapist's job is to upsell however I feel as though there is a time and place. A client who walks in and purely asks for a relaxing facial after a big week probably does not want to change her whole skin care line and purchase at least two new products after the treatment. At the beginning of the consult I said that I would purchase the 3 facials, however after the experience I did not want to come back so I ended up purchasing only that one Facial. It wasn't an awful experience, the environment for the most part was lovely and the products were beautiful - I would have just preferred less up-selling and more time for relaxation.

Comment

My massage was in a very small room. The massage girl could barely move between the bed and the wall. It made it quite uncomfortable. Then within 5 seconds of finishing the massage she tried hard selling me a pack of massages. I know selling is a part of the job but it needs to wait until I'm out of the room at the front desk instead of half asleep still laying there mainly naked. It was inappropriate. I won't be going back there for that reason.