Pure Indulgence - Carindale (2160 reviews)

Comment

im a regular who every month gets a lash tint and brow wax - this visit the therapist confirmed my treatment before starting - only to be told that id only been booked in for the brow wax. Completely puzzled as to how this is the case given i had said both last month when i booked back in (and always get this). Was originally made to feel like it was my fault that the treatment wasnt right and was told that she (the therapist) would have to confirm she had time to do the rest - very much felt like it was an inconvenience until she returned and said that yes she had time. Lacked the head massage or hand massage that usually goes with it. I think this is now 4 months in a row this has happened. Today was the last straw - i dont think i will be returning especially given the value for money doesnt seem to be there any more (even more so with the price increase at the end of the month)

Comment

I recently visited Pure Indulgence, Carindale (level 1, near Big W) and my experience wasn't the best. Whilst the staff were friendly, they didn't make you feel welcome. You know when you walk in a store and the staff are so awesome and welcoming that it makes you feel happy and comfortable? Yeah, I didn't get that feeling here. I saw a nice young girl for an eyebrow wax. Honestly, she did the quickest eye brow wax in existence. Just 1 strip of wax along the top and bottom of the brow and bam she was done. No plucking, no pencil outline before waxing, nothing. I have a good friend who works at a different pure indulgence store (who is amazing may I add) I told her about my experience and she asked me a series of questions....did she do this? did she do that? My answers were no. She has since told me to make a complaint. If you want a quick wax, with stray hairs left over and wax residue in your brows from a girl who is purely just trying to sell you this "amazing" brow powder for $39 or a series for $185 then by all means, go right ahead and good luck!

Comment

My therapist was very rough and not gentle. My face was stinging during the treatment, and the massage was very painful. I specifically asked for Dermalogica to be used during my facial because I am familiar with their products m and know they are quality, however, the facialist used another brand. My skin was still bright red over 2 hours after the treatment. It was not a relaxing environment either - I could hear the other staff members laughing and talking very loudly during my facial. All I could think about the whole time was how uncomfortable and painful the experience was. It’s truly disappointing considering the amount of money you pay these type of treatments. I don’t think I will be returning to pure Indulgence, or if I do, I may request a different staff member

Comment

Was left a bit disappointed with my body massage. The therapist skipped through the form I was given at the beginning of the session and didn't ask what areas I was comfortable being massaged (other places are usually more considerate about this). I spoke up about this during the massage but was mostly ignored and left feeling really uncomfortable.

Comment

Beautician was kind but quality of wax was very poor. Lots of hairs left behind and problems with the wax during the appointment. The wax was sticking to my skin and would not come off. I have a high pain tolerance but for some people that would have been very painful. Then they tried to up sell me five more appointments in a package. I didn’t even want this wax, I don’t want any more.