Pure Indulgence - Carindale (2164 reviews)

Comment

I am extremely disappointed on my recent facial at Pure Indulgence as the whole experience was basically pointing out my skin flaws and an up sell on products. This up sell continued when my facial had finished and I was lying on the table still undressed - I felt very uncomfortable. I did wish to purchase a product/s prior to my facial, however after the continual sales push I received throughout my treatment I decided not to. When I told the therapist that I would not be purchasing any products her voice changed to a negative tone. I couldn’t wait to leave the salon. I have a 9 month on baby and what was meant to be some ‘me’ time and a somewhat relaxing experience turned out to be awful one.

Comment

My first ever massage. The staff were so welcoming and friendly.

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Kim was amazing and very easy to talk to, and made me feel like I understood my skin a lot better when I left- and the options I had with my skin care.

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Tried to force me into buying 4 products I didn’t want

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My treatment today was absolutely amazing! Ive re booked already! The advice given and care taken to ensure I received the correct facial and products was amazing as well.

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Initially I felt welcomed and happy to be there as they did offer me an appointment same day. However from when I sat down all I heard was sales pitches and it made me feel uptight and anxious. Walking in 10minutes later then my appointment time, I was asked to sit on a stool in a room far too small for two people. I was then offered three treatments all more expensive then what I had a voucher for and said yes to adding essential oils for an extra $10 purely so I would stop being offered more expensive treatments. During my massage I had asked for firm pressure and it was good and as well as during the treatment (it was nice and firm). Although, maybe it was a different style to what I am use to but it felt like it was pinching motions and no actual massage was done. What was incredibly uncomfortable and hurt was the lack of oil used, to the extent my skin felt like it was being dry pushed around and was quite painful. I appreciate I could have asked for more but was hesitant to incase of more up-selling. When I was told the treatment was done (and before getting up off the bed) was shown products that were apparently used during the treatment and was again, offered to buy them. I felt so uncomfortable as I was still laying there with only a towel to cover me as I was again being sold more products (to which there was a lack of knowledge of the ingredients). The entire experience felt like a sales pitch and I genuinely have never felt more uncomfortable and wanting to get out of there promptly as I could instead of being relaxed which I had hoped to be. I have been to Pure Indulgence's before and had positive experiences so I assume this was a once off however I doubt I will go back to try again.