Pure Indulgence - Carindale (2162 reviews)

Comment

When you book a 40 minute massage - you expect to be massaged for 40 mins - not 25. This happened last time I went to Pure indulgence and got money back. It’s really bad $90 for a 24 min massage. Of course the masseuse has to look through the consent form but time from my massage was wasted on unnecessary questioning. I was left for 5 mins on the table alone waiting for her to return. Then waited ages while she ran the tap (not sure why maybe to warm up the hot cloth used at the end. Then a good 5 mins was waisted on upselling. I got dressed after my short change massage to have more upselling. Seriously $90 is a lot of money and I will never return to Pure Indulgence and would recommend you do the same unless you want to pay double the price for half the time. Very unsatisfied and I feel ripped off. The masseuse was lovely and obviously she is working for a greedy company.

Comment

The treatment room was very small and extremely cold. The towels were old and thin with pulls on them. I did expect a treatment like this to be more comfortable / luxurious. The beautician was very accommodating and tries to make me more comfortable but I believe Pure Indulgence needs to invest in more comfortable surroundings and and investment in new towels and a blanket or two would not go astray.

Comment

The sales pitch at the end will put me off returning, staff did not seem happy that I had a discount voucher

Comment

The clinician I had was not very communicative about the process of the service I received while it was being provided (i.e. none of the things put on my face/sprays/touches were accompanied by an explanation) so I was often surprised by different sensations and this limited how much I was able to relax. I also felt like I was given poor advice on the best service. When it was suggested to me to have a peel done I specifically raised that I didn't want my ability to be outdoors limited and I was reassured by the clinician that having the peel done wouldn't result in me needing to stay inside for recovery. I proceeded to get the peel on the clinician's advice, but the aftercare sheet I've been given explicitly recommends that I need to avoid sunlight for 7-10 days. Overall I felt like perhaps my clinician wasn't fully across the procedures being done and perhaps that's why they didn't tell me what they were doing or know ahead of time about the timeframe for recovery from a peel.

Comment

It seemed very disorganised. One of the receptionists wasn’t very nice. I didn’t get the relaxing facial massage after my waxing. Overall disappointing.

Comment

I am a mature aged person, I have been having wax treatments namely intimate waxes for over ten years. I travel a lot so I have to go to a lot of different salons for the treatments that I need. On the whole I look for Pure Indulgence, but I have to admit I have been disappointed on a couple of occasions. If I pay top price I expect top service. While I realise that everyone has to learn their trade I do not care to be to be one their learning experiences. I will hesitate to call on Pure Indulgence(anywhere) unless I will be assured that I will be treated professionally and without any embarrassment for both parties.