Pure Indulgence - Carindale (2162 reviews)

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Almost reluctant to return for my final 3 prepaid sessions due to the sales pitches. Can’t just enjoy the moment when every question is about what they can try sell you.

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Facial was great but the massage was below average. I would not return to the salon for massages.

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Hi there, I booked a Body Massage and Luxury Hot Oil Pedicure, and although the staff were wonderful, I was not quite happy with the pedicure. I was looking forward to a "hot oil" massage and felt that it did not really meet my expectations. The "hot oil" was cold and I felt that the massage could have been a little longer. I gave my nail polish 5 hours to dry but it still chipped. Perhaps my expectations were too high? I will still go back to Pure Indulgence for other treatments, but not the pedicure. Thank you.

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My 40 minute massage was amazing, I was offered a stress relieving oil for my massage for an extra $10 on top of my gift voucher. At the checkout another lady said the cost was $14, I didn't argue it being too relaxed. However it was only later when I looked at my receipt did I realise that she charged me $17. It's not that it's the extra money that bothered me, just felt ripped off and it ruined my positive experience with the massage. It's just a little unprofessional not ensuring the price offered is the actual charge.

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I spent a lot of money during my recent visit and despite this, twice I felt pressured to purchase more products and services. The staff are continually upselling. During my treatment I felt the staff member was not listening to my requests, and ended up doing her own thing and I wasn't happy with the end result, I ended up having to go home and finish the job myself.

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Service was 50 min - 20 min shorter than the advertised signature facial time. Little things like cupboard being broken, technicians squeaky chair took away from overall experience. Otherwise it was relaxing - just wish the full time was taken.