Pure Indulgence - Carindale (2161 reviews)

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Really disappointed with my service. Would not book a pedicure again. Can get a the same treatment for $35 and the walk in nail bars. Was really looking forward to an afternoon out with my friends kid free and we all left disappointed.

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I was given a voucher to treat myself to a 30 minute facial from a fellow mum friend. Unfortunately, what I received was a one hour sales pitch. Not only was I charged for an additional service without disclosure, I was heavily ‘grilled’ on certain aspects of my face that I had not indicated as a concern. I am happy with my freckles but I was constantly told about products and services to even them out, hide them, and slow the onset of more. I explained my face regime and felt immediately judged. For the remainder of my appointment I felt extremely self-conscious and out of my depth. After the appointment in the treatment room I explaining multiple times that I was not looking to purchase anything today, but I was told to get my phone out and take photos so that I could come back. I was then given an additional 10 minutes of up-selling products and service packages out the front of the store. I’m very disappointed that I didn’t get the 30 minute relaxation escape that I had expected.

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I love pure indulgence- the one upstairs in Carindale shopping centre. I was bitterly disappointed with the one downstairs. I had a booking for an eyelash tint. Normally you are always offered a hand massage or head massage. At this salon it was not offered so I paid $28 to spend approximately 7 minutes lying on the bed and then when the tint was removed they got it in my right eye. The girl was funny and friendly but not terribly good at her job and dare I say lazy. The tint was ok but certainly not the best I have received.

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Get my toes done tell the girl I am 38 weeks pregnant still makes me lay down even after saying I would be uncomfortable ask for a pillow for my back says she only has a towel after 15mins I couldn’t deal with the pain in my back any more so ask if the bed sits up and she is like oh yes it does - well why didn’t you do that at the start, still however was not comfortable but dealt with it - she puts nail polish on leaves it for 2 mins and then tells me I am right to go - of course it’s going to come off and yep within 10 mins one toe had - certainly not a pure indulgence experience - the $30 Asian job would have been more comfortable and better

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I had a voucher for a facial package that wasn’t listed on the menu. The lady pointed at another facial package (the ultimate) and I asked what it included. She replied “everything “ and I asked what that meant and she rudely declined to tell me. I then opted for another service to the value of my voucher, including a brow tint. I was specific in requesting a light brown colour but I left the store with big black brows. She couldn’t even help to fade the colour when I was trying to scrub it off. I was left pretty upset and embarrassed.

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I overheard my therapist receiving negative feedback from the Manager about the way she was trying to secure another appointment to someone she has just finished up with, wasn't too professional and the Manager seemed more focused on profit rather than how the session went. Then, after my session, I was expecting the therapist to ask me for feedback on the session however, I was handed some water and while drinking, the upselling began. Look, I'm all for discovering new products but it seemed a bit forced. Lovely therapist and brilliant massage! A bit of noise from dishes clanging around from the neighboring tenancy. Would like to see more focus on wellbeing. My therapist shouldn't be a salesperson.