Pure Indulgence - Carindale (2161 reviews)

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Tried to force me into buying 4 products I didn’t want

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Lots of wax left post treatment. Felt very rushed (before treatment she knocked after 40seconds and after treatment when she said ill meet you outside, she knocked after about a minute and asked are you ready yet...) and hardly let the wax dry before ripping off leading to multiple rips in one go. Asking so many questions about my family and when I said it’s super hard to talk while having it done she continued to ask questions.

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The stylist who did my eyebrows put the colour on before properly talking it over with me. Also they accidentally made my eyebrows too short, mismatched the arches and took a chunk out of my left eyebrow. To be fair I think it may have been a lighting issue because I didn't notice until I left. Luckily I went back and another stylist was able to fix it to some degree but I will be drawing in my eyebrow until it grows back unfortunately.

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Shelli is apparently new. I booked a pure pamper pack - no pampering here, just insults. Told me she could do anything with my face in just a week, that would be a miracle. Booked a package with a 1 hour body massage, got a 40 minute back massage. When asked her to apply more pressure, she told me I was getting what I asked for at the beginning. The assistant manager was lovely, but it definitely was not a pamper pack. Left the salon in tears😢

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I have been going to pure indulgence carindale for years. Today i had my eyebrows waxed and the therapist did not hold down the area she waxed during my eyebrow wax once. Every therapist I have previously been do has done so and it minimises the sting of the wax. She also did not talk to me at all - which is fine but very unusual. I am pretty disappointed.

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The treatment itself was good. But again the attempting to up sell buying packs of treatments was off putting. Salon itself looks tired and dirty, on the floor tiles, around the cupboard bases.