Pure Indulgence - Carindale (2165 reviews)

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Usually i am asked whether i would like a head massage or hand / arm massage when i get my lashes and brows done. Unfortunately on this visit the beauty therapist didnt bother asking and proceeded to give me a hand massage. Sadly she had started before i could say that i would prefer a head massage.

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I had the wonderful services of Shelywn at the Carindale Pure Indulgence, bottom floor. I always book in with her and she is a lovely person, bubbly personality, extremely professional and extremely knowledgeable of the products and services you provide. I will always continue to book in with Shelwyn at each chance I get. As well, the ladies on the reception, whether in person or on the phone, are always fantastic, bubbly & polite each and every time I call or visit. Fantastic Salon & all my friends know I visit there.... Thanks Kylie-Anne

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There is a lot of pressure at the end of the consultation / treatment to buy products which is disappointing and can ruin the otherwise relaxing experience.

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Charlotte is brilliant at eyebrows!!

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The actual facial was lovely, and very well done. I didn't like the "skin consult" and sticking my head in a box for some pseudo scientific examination. If I wanted advice on my skin, I'd go to a dermatologist. I just wanted a lovely facial! I also didn't like the attempted upsell of expensive products in very small bottles.

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Lauren did my eyebrows and changed the shape completely and did not listen to what I asked for. I asked for the same shape and she changed it completely and made my eyebrows incredibly thin when I asked for them to be a little thin but still thick. She did not show me my eyebrows until the very end, usually when I get my eyebrows done they show me in the mirror throughout to see if I like them. If Lauen had shown me the progress maybe then they would not have turned out so thin. At the end when I was unhappy with the new shape and how thin they were, Lauren blamed me and said my eyebrows were uneven and she had to change them. I think it is unprofessional to blame the customer and she should have told me if she needed to change the shape before doing so. After all of this I was made to paid for it, even though my eyebrows are ruined. Lauren did not listen to me about what I wanted and did not care at the end.