Pure Indulgence - Carindale (2165 reviews)

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Always a very relaxing experience and one I look forward to.

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Another lovely experience with Kimberley at Pure Indulgence Carindale. She is always super friendly, very professional and informative in relation to any products. I always feel very pampered and invigorated - thank you.

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I would like to pass on particular thanks to Alisha who looked after me during my appointment. She was a very warm and friendly person, made me feel very comfortable and relaxed and gave me an amazing massage and lash tint.

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I felt that my experience was very business like and not warm personal or relaxing. I felt like I was constantly being upsold from what I wanted with a ridiculous amount of products being pushed at me. I felt like I was at one of thos awful time share/pyramid scheme conventions. The experience made me feel on edge and just annoyed.

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The lady who completed my massage was professional, caring and did a great job. Ordinarily, I would rate her 10/10. HOWEVER, and I am sure through no fault of her own, she is obviously under instructions to try and upsell services to every client. She did this politely but I did not enjoy it at all. She attempted to sell me add on services to have at the end of my massage before it had commenced. At the end of the massage she attempted to sell me a further service and a product. One upsell attempt I would not have minded. Three was too much. As I stated (and from my previous employment experience) I am sure she was simply carrying out the instructions of her employer. Her employer should know that this kind of treatment completely does away with the caring feeling that I had gotten from the massage. This kind of treatment really reinforces that the customer is simply a commodity on which to make as much money as possible. As having to refuse upselling THREE times made me feel really uncomfortable I will not ever be using your services again. Shame, because everything else was great.

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As a first time waxing experience with this salon was excellent, professional and value for money. Will definitely return again, the difference in this salon was no pushy product sales and they actually hand you a mirror and ask if you are happy with results, now that’s excellent service rather than getting home and not being happy with results. Would definitely recommend this place for waxing over other wax places in carindale shopping centre.