Pure Indulgence - Carindale (2163 reviews)

Comment

My beautician Jess was fantastic and gave a great facial peel and gave really helpful advice. The only aspect that dampened my experience was that I received a 20% off voucher and tried to book online (as the email told me to)and I was unable due to technical difficulties. This was not the problem as I understand that this was beyond the salon's control but when I booked the appointment over the phone, I was told that this was fine and I will still be able to use the voucher, only to turn up and be told that I couldn't due to the fact I did not book the appointment online :( They did honour my voucher in the end but made me feel guilty even though it was not my fault.

Comment

My service, treatments with Emmalee was of the normal high standards I except and receive which ensures my continuing custom. However, I discovered this visit that your glass treatment door from reception into the treatment a area is a fire hazard in that it open back inwards potentially creating a blockage to the exist that should facilitate easy swift exit in case of an emergency. Exit access need to push outwards to meet regulations i.e. fire. As I view this as a hazard to staff and customers and of concern,I have re-evaluated the Salon environment to a 2.

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My therapist was helpful and professional

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Very peaceful facial; lovely hand work, nice music and good aromatherapy.

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I did enjoy my experience and Taylor is amazing! I just wish it was a longer service in the last few mins if felt rushed.

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The past 3-4 visits the usual colour i get my lashes tinted has only been lasting approximately 1 week - pretty poor! Ellie has been apologetic each visit and tried something different each time - generally changing the length of time the tint stays on. Today she suggested we try a different colour so hopefully this will be more successful. Unfortunately on my visit Ellie mentioned that we wouldnt be able to use the wheat bag today due to an incident that had happened last wee. She mentioned it would probably take some time to actually replace the wheat bag - you might want to think about providing the tools your staff needs to provide a quality customer experience quickly otherwise people (myself included) might start looking elsewhere... Forgetting everything that has happened over the past few months - Ellie is a fantastic beautician!