Pure Indulgence - Carindale (2163 reviews)

Comment

Staff are always polite and attentive. Very relaxing environment.

Comment

Whilst overall experience was good I was disappointed by service at reception. No glasses for water and had to wait 20 minutes past appointment time.

Comment

I was kept waiting for 20 minutes today. When I arrived I was told it would be 5 minutes but it took 20 minutes before my appointment began. I don't mind waiting and I do understand that sometimes these things happen. I had taken time from work to be on time today so was disappointed. But the most disappointing thing of all was that last year I arrived exactly 5 minutes late on a Sat due to car parking issues and was told I had to re-book as I was too late. The rather loud voice and negative tone in front of other clients from your service provider was not appreciated at the time. In fact I stopped coming so did my daughter and another friend based on this experience. I have only been back to redeem vouchers and today because it was convenient. The young girl today was very pleasant but the awful previous encounter will mean I will be exploring other options as are my daughter and my friend. This particular person may or may not still work in the business but she was rude and nasty. I did ring and alert the salon to this but never heard anything in response despite being told I would be contacted.

Comment

the girl who waxed my legs was lovely, chatty and full of good recommendations.

Comment

I just felt the receptionist was a little abrupt and unfriendly. The Beauty Therapist was a pure delight - I believe her name was Georgie or Georgina xx

Comment

My treatment today was a gift from a friend. Danielle did a wonderful massage and facial.