Pure Indulgence - Carindale (2165 reviews)

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Your website for booking appointments could be more user friendly.I would prefer not to hear about products and services when I go for my appointment.

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Therapist Chanel is fantastic, as is the facial. This particular salon needs an upgrade, looking a bit worn. There was also loud music from the cafe next door, ruins the peaceful ambience.

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The actual facial was absolutely fabulous, it was soured a little by the heavy sales pitch for further services and products at the end.

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My experiences are always fantastic when visiting the ladies. They are great at what they do. Well priced and lovely environment. The only down side is the constant upsell techniques.

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Im a long term client , my last 2 sessions have felt like it’s all about pushing products - sell , sell , sell ! It’s annoying and having the “recommendations “ consistently being repeated is annoying. Like all clients that have had years of peels , micros , needling etc . we are very aware of what’s required in the aftercare of these treatments. Perhaps a quick mention of a new product or a simple ask if we need to top up any products . The pushy sales tactics need to stop ! In 15 years I have never had these experiences.

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I had a lovely facial, as always, with very professional service in a nice environment, the only slightly negative aspect is the upselling of products at the end. I understand that this is in regard to what I may have said about my skin or what the beauty expert advises but I find this hard to say no to and feel a level of expectation to purchase. A simple query at the end of service like “did you need advice on any products today?” would be much preferred.