Pure Indulgence - Carindale (2162 reviews)

Comment

The service I received was terribly over-priced. I went in for a simple wax, and as I was paying all the therapist wanted to do was upsell other goods & services not related to my appointment & for which I did not ask & showed no interest. I'm sick of the pressure Pure Indulgence staff put on you to buy more things than you need.

Comment

I have booked the first session of the morning more than once yet this salon runs late. I arrived 2 minutes before my 9.10am appointment and the salon doors were not yet open. This is the same experience each time. The staff are pleasant and the beauticians are lovely, polite, well trained. This is why I return. I strongly recommend that the manager discusses the importance of punctuality with the team. It is not encouraging when the day begins late, as it is more difficult to run on time as the day goes on due to unavoidable customer care concerns. I manage a customer service team in another industry so am aware of many of the challenges faced. I write this feedback with a constructive intention. It is a nice salon in a good location. It could be even better with a little more attention to detail.

Comment

The clinic it self is very lovely and clean and the staff are super friendly and inviting. I have had a few facials with Pure Indulgence and have loved them all, but my facial yesterday was very average. I felt like the girl who did my facial was very new to the industry and was still figuring out what she was doing. I wouldn’t rebook again as I feel like it was a waste of time

Comment

The overall facial is good and the quality of product are good too. However, the therapist bringing in a substantial amount of product for you to buy before you leave the room is a bit off putting. Perhaps in future, ask the client if they are interested in discussing or purchasing products before applying that pressure sell. Overall a great experience but would have to say that the pressure to buy/add extra kind of ruined it for me.

Comment

Had a luxury hot oil pedicure. The service and treatment were nice. However there is nothing luxury about lying on a thick sheet of plastic with no pillow, knees over a foam roller, and awkwardly lifting your legs up and down into a bucket while blind folded with a towel. Why was I lying on a hard plastic sheet with no pillow??? I would have been more comfortable in one of the recliners at the nail salon. It wasn’t comfortable at all and my neck was so sore after an hour spent on a hard bed with no pillow.. For that amount of money I think it’s reasonable to have a pillow and at minimum a towel underneath you. I had to peel myself off the plastic afterwards. Nothing relaxing about it, but the pedicure looks great. Wouldn’t recommend.

Comment

I felt like my treatment was rushed. Brow wax and lash tint performed at the same time. When looking closely at results at home, one eye had half the lashes missed during the tint so there is now a noticeable gap down the bottom. Disappointed this time. Usually very satisfied.