Pure Indulgence - Carindale (2161 reviews)

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I have been to Pure Indulgence several times before but I was left disappointed this time. The staff were not as friendly and welcoming as in the past and the environment was very noisy (staff talking loudly outside and banging and crashing through the wall from the cafe next door), this made it difficult to relax and enjoy the massage. I also realised after leaving that they used a different colour shellac polish on my nails to the one I had requested (I couldn't see the colour properly in the dark room). Overall I don't think it was worth the $214 it cost me.

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The consistent up selling the whole time you are trying to enjoy the treatments is really off putting. I don’t believe I got all of the time that I paid for. The treatments were fine not great. Overall disappointing.

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I used a $50 gift voucher for a pedicure. The service was a quick nail file and nails painted, although had polish on my toes as well. I was really disappointed to receive such a basic service that I could have done myself at home. No foot soak, no moisturiser, no indulgence at all. I can see why the Asian foot salons are so popular. Sorry but service was overpriced and disappointing.

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I will not have a treatment with the girl who did mine today again please

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Actually I am very disappointed about my experience at Pure Indulgence. I have booked a shellac and eyebrows & lips wax. When I reserved the treatments, the day before I asked for a French shellac and during the conversation they just confirmed it positively. But today when I arrived at the place I couldn't make the shellac because at the desk they told me that they dind't know anything about the french and it would be taken more time (actually just 10 minutes) and "unfortunately" they were in back to back and they couldn't satisfy my request. In this occasion I absolutely needed the shellac and I just wasted my time with one of the employees who was trying to convince me to change colour (why I have to pay 45$ for something that I don't want?!?!). However I could do the waxing and fortunately that service was very good and professional. It's a shame saying that it was my first time at Pure Indulgence and it will be my last one. I can't loose my time for a mistake that I didn't make and for what?? For only 10 minutes??? They preferred loose 45$ dollars and a new client.

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I ha e been quiet disappointed the last two times I have been. No serum used and no facial massage anymore. Very rushed service and given the cost that is not good enough. I will try the Wintergarden again and if no better will have to go somewhere else. Upsetting as I have been a customer for over 20 years.