Pure Indulgence - Carindale (2161 reviews)

Comment

Received the 130min pamper pack which included a 60min massage with signature facial and hot stone. Massage was amazing I fall asleep (may have something to do with having an infant and finally getting some quite time to myself) it was really nice - the bed however was terrible hardly any padding around the face part and I had something sticking into my forehead (at the end of the day I didn’t have a baby with me) the facial I received the lady was quite rough she massages M.D. my head so much that it Was extremely knotted both sides. I didn’t receive any steam during the facial and not once did she explain what she was doing during the treatment. Even when we had finished she didn’t say what products she used or what. Also when I arrived I had to fill out a form (standard practice) then get a face examination! All this was included in my 130min package however that ate up almost 20mins of my massage time. She even finished a couple of minutes before :( Don’t get me wrong what I had was nice in some parts I just think if your having a package that costs $215 you want It to be pretty good.

Comment

It was a spare of the moment decision to book in for a facial. I booked it purely to have some relaxing time and I explained this to the lady at the front counter and also the lady that looked after me. I felt as if I was being sold to the whole time from when I walked in, while getting my facial and then after while still trying to fix my hair up. I explained right from the start on the form I completed and over again that I was happy with my skin condition and did not have any concerns with it. I was still shown products after my treatment which was very frustrating. When I went to pay I was again asked if I wanted to purchase a pack of 3 facials..... to be honest I just wanted to get out of there! It was not the relaxing treatment I was after and will not return.

Comment

Constant change of people, never get the same person for more than 2 times before they're gone. Unhappy with quality of service about 1/3 of the times I go. Convenient location keeps me coming back for now. Found out they keep notes on my personal life on file for their staff to refer to. Don't like that at all.

Comment

I regularly have my lashes tinted here die to the lovely scalp massage. On this occasion the therapist did not bother with a massage and rushed my appointment. I was in and out in 11 minutes.

Comment

The treatment itself was good. But again the attempting to up sell buying packs of treatments was off putting. Salon itself looks tired and dirty, on the floor tiles, around the cupboard bases.

Comment

I have been going to pure indulgence carindale for years. Today i had my eyebrows waxed and the therapist did not hold down the area she waxed during my eyebrow wax once. Every therapist I have previously been do has done so and it minimises the sting of the wax. She also did not talk to me at all - which is fine but very unusual. I am pretty disappointed.