Pure Indulgence - Carindale (2161 reviews)

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Shelli is apparently new. I booked a pure pamper pack - no pampering here, just insults. Told me she could do anything with my face in just a week, that would be a miracle. Booked a package with a 1 hour body massage, got a 40 minute back massage. When asked her to apply more pressure, she told me I was getting what I asked for at the beginning. The assistant manager was lovely, but it definitely was not a pamper pack. Left the salon in tears😢

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The stylist who did my eyebrows put the colour on before properly talking it over with me. Also they accidentally made my eyebrows too short, mismatched the arches and took a chunk out of my left eyebrow. To be fair I think it may have been a lighting issue because I didn't notice until I left. Luckily I went back and another stylist was able to fix it to some degree but I will be drawing in my eyebrow until it grows back unfortunately.

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Lots of wax left post treatment. Felt very rushed (before treatment she knocked after 40seconds and after treatment when she said ill meet you outside, she knocked after about a minute and asked are you ready yet...) and hardly let the wax dry before ripping off leading to multiple rips in one go. Asking so many questions about my family and when I said it’s super hard to talk while having it done she continued to ask questions.

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Tried to force me into buying 4 products I didn’t want

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I was disappointed by the treatment today. I have been a client for over 10 years of this particular salon, after today I am seriously considering not returning. The therapist wasn't familiar with the room or equipment, she hadn't used the products before and took a long time to get started (which probably explained why my appointment didn't start on time, I had to wait 20 before getting seen plus wait once being taken into the room). I don't think your hire and training standards are what they used to be. I used to enjoy all types of treatments, no matter how unpleasant, because you felt spoilt and like you were at a spa, now it is just an over priced service with no point of difference or reason to be loyal.

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Good experience however I didn’t appreciate being told to purchase particular products throughout and at be end of my testaments