Pure Indulgence - Chermside Concept (2612 reviews)

Comment

Emma was amazing! So knowledgeable and understanding with my skin concerns, she gave much care and detail. Whatever you’re paying her, give her more!

Comment

Hi, Happy to discuss the above review with the store manager, I was going to call when I saw the email come through. Today I had a pedicure at the chermside store. I was given a $75 pedicure voucher and when I called, I upgraded to the deluxe pedicure based on the recommendation of the therapist I had on the phone. Today, I had a junior therapist and the experience was very average. I was very disappointed in the treatment and it’s lucky I was given most of it as a voucher as I would have been very annoyed if I’d had to pay $89 for the treatment. The staff were aware I had been given the experience as a baby shower gift and that I was 37.5 weeks pregnant. The treatment was meant to be a relaxing treat. The therapist I spoke to on arrival was lovely as was the therapist I had on the phone to book the treatment. I understand the girl who I had was junior and must have been very new to the role but it was a very average experience and not professional at all. The room was not set up when I arrived, there was little consultation around my pregnancy and comfort on the bed, no pillows provided. The room lacked ambience and the music was not playing in the speakers until halfway through the treatment. I would hate to think what the treatment was without the additional I paid for as I barely got a foot massage at all. For a pedicure that cost $89, I’d expect more relaxation, ‘experience’ and massage for the upsell. Kind regards, Skye Loudon 0400466219

Comment

Fantastic service and care. Cost above average for waxing.