Pure Indulgence - Chermside Concept (2610 reviews)

Comment

Booked in for 1/2 Leg, armpit & Brazilian. The beautician waxed the same area more than twice and ripped each part in sections instead of just ripping the wax off in one go. The skin wasn't pulled very taught, which made the process more painful. All of that I would put up with if it weren't for the fact that there are still many stray hairs... I basically had to go home and finish the job myself. Might have been better with a different beautician.

Comment

I had a voucher for a facial for mother's day and at the end I feel like the upselling ruins the experience. I knew it was coming at the end as I was warned throughout the process that she would show me some products that I might like to use. I don't like being marketed to, if I wanted to buy products, I would come in and ask. You are turning customers away doing this as it's not the first time I have experienced this. Re-think your upselling strategy

Comment

Rachel the therapist was very caring and hand strong firm hands for the massage. Her treatment was amazing. I am however very disappointed in Pure Indulgence. When I booked I asked for a facial, and in particular one that included extractions . And eyebrow wax. I did not have the name of the actual facial but the girl on phone said that is ok o just need to book the time out and your therapist can discuss on the day. Not the case! Rachel was not qualified or allowed to do extraction. I have some bumps that I wanted attention and can not see myself. Rachel was apologetic and offered that I change service for another day. This is not possible and I did not want to have come back. My other experience at Garden City salon was also not positive. It was approx around 10 th January. . I had eyebrows and pedicure. The deluxe pedicure did not even include massage and was very poor value for money. The girl painted my toes and was messy poor job. To top it off when I got home 2 hours later it my big toe smudged off! I was heading on holiday and unable to go back. Not that I would! I can't speak highly enough of the service from Rachel but disappointed with other aspects of visits.