Pure Indulgence - Chermside Concept (2610 reviews)

Comment

I had an eyelash tint appointment at 10.30 on the 26/11 at the Chermside store. The staff member, Alexandra,was friendly, however completed the eyelash tinting process very differently from how I usually have them done. She removed the under eye pads before applying the tint and I also didn't feel any gel go on my eye lids. This caused for tint to get on my skin, see photo. After she applied the tint she didn't turn the lights down, so it was quite harsh directly above me. I didn't ask her to turn the lights down because I could hear her cleaning up and I didn't want to be rude. She also didn't offer a neck rub, which might just be an extra service some staff members offer but I was slightly disappointed from this. I was looking forward to a relaxing service and did not receive that. She also didn't offer me a mirror to check in afterwards, maybe because she knew I would see the tinting on my skin. I saw it once I got back to my car, however did not have the time to go back inside and give my feedback.

Comment

I'm extremely unimpressed with our visit today. My daughter has fair skin and strawberry blonde hair. When she last had her eyebrows tinted they used the 'honey brown' tint. This was a perfect match for my daughter's hair and skin. My daughter requested this colour again. The beautician (Stacey) took it upon herself to decide that it didn't give enough definition to the eyebrows and decided to add brown to the tint. My daughter now has brown eyebrows and is incredibly upset and doesn't want to go to school. I asked that Stacey fix the colour, however, whatever she did made little to no difference and we were told that "they would get better after a shower". It is really not good enough when the colour 'honey brown' was requested for a reason. I understand that the beauticians are supposed to give advice but when a specific colour is requested, it would be good to listen.

Comment

The whole body relaxation massage was ok, not amazing experience . Little communication throughout. I mentioned that my left foot wasn’t massaged; but Maddie insisted she had. Rather disappointing. My left foot did not receive similar treatment as my right. What else can I say or do??? Was I supposed to get advice? She didn’t appear to be a very experienced Masseur. Previously I had very good facials.

Comment

Did not listen/ask what I wanted, hard sell, incomplete service as advertised very disappointing I have never had problems at this salon before.