Pure Indulgence - Chermside Concept (2610 reviews)

Comment

I feel as though I didn't receive the full package. I purchased a multi masque facial. It was suppose to Coke with a pressure point massage and a neck and shoulder massage. The therapist didn't give me a pressure point massage to the extent my last therapist did and the back and shoulder massage didn't last as long. The treatment was meant to for for 70 mins but I was finished an hour after I walked into the salon (not 70 minutes with my theripst). It felt like she only used one mask on me, she didn't bring it onto my chest. My last service with the same facial was exceptional, compared to this one which was below par.

Comment

I have loved visiting Pure Induglence in the past.. The ambiance is wonderful and staff are well trained. But their 'upselling' is becoming a firm put off. Today I booked an 'eye trio' and decided for a $65 express facial as well... .. On booking I was told a 'more complete' service would be $85... Ok so I booked for that. On arrival I explained I had no skin concerns and was going to a wedding so just wanted to enjoy some time out. Well 'if I wanted to glow' there was a more amazing facial at $110... And of course an extra add on at $40 would really make me pop! Seriously from $65 to $150... I just wanted to enjoy some time out. The young girl that served me was very confused I had no skin concerns... She queried me strongly ... 'Your not worried about your dry skin.. Or pigmentation.. '. Hmmmm thanks for trying to make me feel bad to buy more service but I had been feeling pretty good before I got there. I really don't think I'll go back after today.. I feel like I've run a gauntlet when I just wanted to enjoy a nice hour to myself.

Comment

Low rating on service experience and value for money of service experience due to the following: Booked my appointment 2 weeks ago for an express microdermabrasion. I was asked if I wanted to add a hydration mask so that they could include additional time for my session. I agreed specifying that I wanted to add a hydration mask along with my express microdermabrasion and Int appointment was confirmed with the hydration mask. Upon arrival of my appointment I was advised that my booking did not allow for the extra time for the hydration mask and could not have it. Unsatisfactory and a disappointing experience.

Comment

Very unhappy with how my brows were waxed. A 'tidy up' of my thick eyebrows doesn't mean wax/pluck them until they are thin and uneven. Will not be returning or recommending Pure Indulgence to others for beauty treatments.

Comment

Staff audibly loud in corridors throughout 1.5hr massage (which only went for an 1hr 15 with many breaks between). Very disjointed “experience”. Staff lovely demeanour & personable.