Pure Indulgence - Chermside Concept (2610 reviews)

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Would have thought that signature facial would include mask as part of treatment, but obviously not unless you agreed to pay extra for this??? in the on-selling attempt before the treatment. However did do a good massage as part of the treatment, but was not consistent with treatment that received month ago at same salon

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I paid $115 for a peel & exteactions; only to leave the salon with a face full of the same blackheads I walked in with. I could have cleansed my face at home for free.

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Hi guys, unfortunately, I didn't have a great experience at the spa. I wasn't provided with a pillow for my neck when I was lying face up, and it was quite cold and noisy.

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Not very happy with my visit today, the place seems to be getting worse. I was always welcomed by a lovely english lady who I have not seen for some time and instead the last few visits it has been a girl who seems quite snobby and rushed when booking appts etc which I do not like at all. You are meant to be a client focused business, keep acting like that and you will lose them. I usually see Stacey who is great, unfortunately on this visit I had someone else for my facial who I won't be seeing again. I don't know if she is new or training but the place seems to be going through a few casual staff of late. The whole experience was not relaxing whatsoever and it was truly rushed to the point I still had the hair band you put on in my hair when finished as well as some of the facial products that were not cleaned off my skin properly, which I have never experienced before. The noises of people laughing in the hallway and what I can only imagine was the dryer going behind the room shaking the wall did not make for a relaxing experience at all. I was also told by the beauty therapist once done she would give me a sample as I was after something and once I got out she had already moved on to her next client, not a good look I must say. I understand you are busy as we all are, but that does not mean you rush to catch up or not give people the service they pay for. Definitely would not recommend and may have to start looking for somewhere that is client focused. You send these emails out for feedback and I have been coming to this business for some time now so I truly hope you take this on board.

Comment

I have had massages and facials at pure indulgence before which have been absolutely amazing. I wanted a pedicure that was a bit more luxurious than what you get at the drop in nail salons all around shopping centres so was happy to pay more to get that but I was very disappointed. The only real difference was a private room instead of a row of chairs next to each other where everyone can see you. Even the massage was not as long or as good as I usually get. I’m pretty sure a different colour than what I chose was put on my nails as well. I guess for more than double the price I was expecting a lot more pampering and I didn’t get it so I think I’ll stick to the basic salons for my pedicures from now on.