Pure Indulgence - Chermside Concept (2613 reviews)

Comment

Fantastic experience as always! Brooke is amazing and always does a wonderful job on my pedicure and manicure. She always makes sure they look wonderful and that it’s a relaxing experience for me. Always receive wonderful service at Pure Indulgence Chermside

Comment

Today Rachel filled in for my usual therapist. She was great. A good treatment and great face massage. Thanks Rachel, looking forward to my massage next month.

Comment

Today I had to see a different massage therapist than normal, as I had to change my appointment. I normally see Rachel, who is wonderful, but today I saw Zoe. As I was seeing someone new I wanted to make sure that she was aware of my history, specifically that I have titanium plates in my lower back and that I prefer light/minimal pressure in that area. Zoe proceeded to cut me off as I spoke and tell me curtly that she had read my file but gets that some clients "can be paranoid". As I was not aware that she had read my file, I was taken aback by how rude she was about this, as in my opinion it is not paranoia for me to ensure she knows that's a sensitive area for me. A few minutes later the massage began and she proceeded to firmly massage my lower back to the point where I actually had to say "ow" - at which she made a snorting laugh. Again, I had to mention that I don't want firm pressure down there. She proceeded to ignore me and keep massaging firmly, focusing on an area in which one of my more prominent spinal screws is. At this I had to tell her to stop massaging down there entirely. She seemed confused and asked if that was where my sciatic pain was - I had mentioned earlier that it was through my right hip and thigh, nowhere near where she was massaging on my left side - and I said no and she finally stopped and focused on my upper back. Unfortunately I was unable to enjoy the duration of the massage as I couldn't trust that she wouldn't try and massage my lower back again. This left me stressed and unhappy until it finally ended. I will certainly never be booking an appointment with Zoe again.