Pure Indulgence - Chermside Concept (2605 reviews)

Comment

I had an eyelash tint appointment at 10.30 on the 26/11 at the Chermside store. The staff member, Alexandra,was friendly, however completed the eyelash tinting process very differently from how I usually have them done. She removed the under eye pads before applying the tint and I also didn't feel any gel go on my eye lids. This caused for tint to get on my skin, see photo. After she applied the tint she didn't turn the lights down, so it was quite harsh directly above me. I didn't ask her to turn the lights down because I could hear her cleaning up and I didn't want to be rude. She also didn't offer a neck rub, which might just be an extra service some staff members offer but I was slightly disappointed from this. I was looking forward to a relaxing service and did not receive that. She also didn't offer me a mirror to check in afterwards, maybe because she knew I would see the tinting on my skin. I saw it once I got back to my car, however did not have the time to go back inside and give my feedback.

Comment

Fantastic service and care. Cost above average for waxing.

Comment

Hi, Happy to discuss the above review with the store manager, I was going to call when I saw the email come through. Today I had a pedicure at the chermside store. I was given a $75 pedicure voucher and when I called, I upgraded to the deluxe pedicure based on the recommendation of the therapist I had on the phone. Today, I had a junior therapist and the experience was very average. I was very disappointed in the treatment and it’s lucky I was given most of it as a voucher as I would have been very annoyed if I’d had to pay $89 for the treatment. The staff were aware I had been given the experience as a baby shower gift and that I was 37.5 weeks pregnant. The treatment was meant to be a relaxing treat. The therapist I spoke to on arrival was lovely as was the therapist I had on the phone to book the treatment. I understand the girl who I had was junior and must have been very new to the role but it was a very average experience and not professional at all. The room was not set up when I arrived, there was little consultation around my pregnancy and comfort on the bed, no pillows provided. The room lacked ambience and the music was not playing in the speakers until halfway through the treatment. I would hate to think what the treatment was without the additional I paid for as I barely got a foot massage at all. For a pedicure that cost $89, I’d expect more relaxation, ‘experience’ and massage for the upsell. Kind regards, Skye Loudon 0400466219

Comment

Emma was amazing! So knowledgeable and understanding with my skin concerns, she gave much care and detail. Whatever you’re paying her, give her more!